Please read the following terms and conditions and use carefully before using this website. All users of this website agree that access to and use of this site are subject to the following terms and conditions and other applicable law. Use of the site implies acceptance of these terms and conditions. If you do not agree to these terms and conditions, please do not use this site.

Condition of sale 

You are responsible for immediately counting and examining the goods at the time they are delivered to you so that you will ascertain that they have arrived in Undamaged condition, without any significant defects, and none are missing, before the representative of the delivering carrier leaves the premises where they were delivered to you. You understand that all tile is subject to some variation in shade of color and such is not a defect. If any of the goods are delivered to you damaged, or if there is any shortage, you are responsible for informing the representative of the delivering carrier at the time the goods are delivered to you and for initiating a written claim with the shipping delivery service at that time, although Upon your request thereafter to us we may at our sole discretion attempt to assist you in prosecuting the claim against the shipping/delivery service thereafter if you have timely and properly fulfilled those foregoing conditions. If Upon delivery to you and before installation of the goods has begun, your inspection at the moment of delivery discovers that the goods are significantly defective, you must inform us of such in writing within twenty-four hours of delivery to you and timely cooperate with us to enable us to confirm that they are indeed significantly defective; and upon such a confirmation by us that the goods were sent to you in significantly defective condition, we will at our sole option either replace them or issue you a refund, provided that you have not begun installation of the goods and provided that you cooperate with us in immediately returning the goods to us if we request you to return them. Claims that are first communicated to us in writing later than twenty-four hours after the goods were delivered to you will be deemed invalid and will NOT be accepted regardless of the situation, and your failure to have properly communicated the claim within the initial 24 hours’ period shall be deemed a permanent and complete waiver of your claim. Other than when we are able to timely confirm that we sent you significantly defective goods AND you informed us of such in writing within twenty-four hours of their arrival to you and prior to beginning any installation of them.

Split Carton: our policy is to sell all field tile in full cartons only. In the event that splitting a carton is necessary, no charge will be assessed.

Limited Warranty 

Limited Warranty and Limitations of Liability. We provide no warranty to you other than that we pass along to you, from the manufacturer, any manufacturer product warranty that may transfer to you as a purchaser of goods made by that manufacturer. The manufacturer’s warranty information is generally available on the manufacturer’s website, but upon your request we will assist you in determining what manufacturer warranty may be passed on to you by the manufacturer for the specific goods you purchase from us. WE MAKE NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AND/OR AS TO MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, OR ANY OTHER MATTER WITH RESPECT TO THE GOODS. OUR LIABILITY FOR ANY AND ALL LOSSES OR DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER, INCLUDING PRODUCT LIABILITY OR ALLEGED NEGLIGENCE, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE YOU ACTUALLY PAID TO US FOR THE PARTICULAR QUANTITY OF GOODS IN RESPECT TO WHICH THE CLAIM OR ALLEGATION IS PROVEN TO BE VALID BY YOU, OR AT THE SOLE DISCRETION OF THE TILE STORE INC., THE REPLACEMENT OF THE GOODS.


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